Demarc Extension Nationwide Blog
Demarc Extension Nationwide Blog

December 9, 2010

Demarc Extension Nationwide Article in Phone+ Magazine Provides Value Added Service to Telecom Agents and Channel Partners

DULLES, VA, December 9, 2010 – Demarc Extension Nationwide today has announced the publication of its article titled, “Understanding the Role of Demarc Extension” in the December 2010 issue of Phone+ Magazine, which will soon change its name to Channel Partners Magazine. Demarc Extension Nationwide has partnered with Phone+ Magazine to create this article as a resource for Telecom Agents and Channel Partners to use this value-added service to increase their capabilities, customer satisfaction and referrals.

This informative article contains:

  • Critical information on federal mandatory requirements for demarc extension business practices
  • Strategies to add value for Telecom Agents and Channel Partners to expand business opportunities
  • Service options for handling the demarc extension and tips to avoid any hassle for the Agent and their Customers
  • Demarc Extension versus Inside Wiring – there is a big difference

“The demarc extension is something that all Telecom Agents and Channel Partners will encounter during the delivery of a circuit. Phone+ Magazine realizes the impact of this critical aspect of service delivery to the Telecom Agent’s and Channel Partner’s business as well as the impression it has on the customer and their perception of the Agent’s or Channel Partner’s capabilities. The customer does not care who has the responsibility for the demarc extension, they just want their circuit up and running without the finger pointing of who’s at fault. Cleaner and faster circuit deliveries mean better reputation for the Agent and Channel partner which, in return, means more business from referrals and staisfied customers,” commented founder of Demarc Extension Nationwide and President of Concert Technologies, Dennis Mazaris.

About Phone+ Magazine
For more than two decades, Phone+ has been the leader in providing news and analysis to indirect sales channels serving the communications industry. It is the unrivaled resource for resellers, aggregators, agents, brokers, VARs, systems integrators, interconnects and dealers that provide network-based communications and computing services, associated CPE and applications as well as managed and professional services. Phone+ is the official media of the Channel Partners Conference & Expo. Effective January 1, 2011 Phone+ will be renamed to Channel Partners to create one brand for the resources that it provides to the communications technology indirect sales channel.

About Demarc Extension Nationwide
Demarc Extension Nationwide is a brand of Concert Technologies and was developed as the telecommunications industry leader for nationwide installation services and education of demarc extensions. In addition to providing these nationwide installation and maintenance services, the brand sets the standards and supplies the necessary information to facilitate the understanding of specifications and installation practices for demarc extensions. Demarc Extension Nationwide supports the telecom agent and carrier in ensuring complete operability of the circuit at the customer’s site. Visit Demarc Extension Nationwide online at www.demarcextension.com

Filed under: News,Resources — concerttechnologies @ 12:00 pm



October 25, 2010

Demarc Extension Nationwide Named Best in Show 2010 Runner-Up by Phone Plus Magazine

Demarc Extension Nationwide had an overwhelmingly positive response by Channel Partners Fall 2010 Expo attendees. Hundreds of  leather-bound padfolios containing a pen were given out at the Demarc Extension Nationwide booth. The refillable padfolios were so popular, Channel Partners exhibitors and attendees voted Demarc Extension Nationwide runner-up as Best Trade Show Giveaway.

View the complete listing of Best in Show 2010 winners.

Filed under: Events — concerttechnologies @ 9:00 am



September 15, 2010

Demarc Extension Nationwide Provides Support Services for Telecom Agents at Channel Partners Conference & Expo

DULLES, VA, September 15, 2010 – Demarc Extension Nationwide today announced its participation in the 2010 Fall Channel Partners Conference and Expo held September 20-23 in Washington, DC. Exhibiting at booth 2044, Demarc Extension Nationwide will showcase its nationwide demarc extension services for telecom agents and master agents.

In addition to offering nationwide and international demarc extension services, the company also is committed to the education of the demarc extension. Free resources offered by Demarc Extension Nationwide include a white paper, video series, diagrams and terminology.

“I was quite impressed by the website’s diagrams and terminology used to clearly explain this critical aspect of a circuit, the demarc extension.  It was instrumental in developing a Premise Distribution System policy for use in our new Terminal, and distinguishing Tenant vs Airline support responsibilities.” commented James Caldwell, San Antonio Aviation Dept.

FCC part 68 regulation and federal law mandates every telecommunications circuit to have a demarc extension. This is the critical cabling and equipment that extends a circuit in the building from the local access provider’s demarcation point to the edge customer’s premises equipment.

“Offering demarc extension services is supplemental to the services the telecom agents provide for their customer. This value-added service provided on a nationwide scale supports the efforts of the agent in circuit delivery and the rapid resolution of an issue, ultimately resulting in a positive experience for the Agent’s customer,” commented founder of Demarc Extension Nationwide and President of Concert Technologies, Dennis Mazaris.

About Demarc Extension Nationwide
Demarc Extension Nationwide is a brand of Concert Technologies and was developed as the telecommunications industry leader for nationwide installation services and education of demarc extensions. In addition to providing these nationwide installation and maintenance services, the brand sets the standards and supplies the necessary information to facilitate the understanding of specifications and installation practices for demarc extensions. Demarc Extension Nationwide supports the telecom agent and carrier in ensuring complete operability of the circuit at the customer’s site. Visit Demarc Extension Nationwide online at www.demarcextension.com

Filed under: Events,News — Tags: , , — concerttechnologies @ 12:00 pm



August 1, 2010

How to Avoid the Pitfalls of Circuit Delivery

Article from Cabling Installation & Maintenance

Demarc Extension Nationwide has produced a set of tips and advice for cabling professionals dealing with the often complicated process of extending a facility’s demarcation point. It aims its advice and services at telecom agents, and in this advice, the organization indicates it feels these agent’s pain. “As a telecom agent, you have dealt with demarc extensions before,” the company says. “Even though the demarc extension is often trivialized, it is an important part of the service provided to your customer.”

Several factors can delay circuit delivery, Demarc Extension Nationwide explains, and offers help to avoid such delays. “If the local access provider or the carrier is going to extend the service, confirm the conditions surrounding the agreement. Some requirements that may cause these issues are ceiling height, the need to use tall ladders or lifts, and installations involving core-hole drilling between riser closets. Many times the carrier or local access provider follows certain policies regarding these construction restrictions that can lead to a refusal to install the demarc extension.”

Other pitfalls to watch out for include the following.

  • The local access provider may not tag the POTS line with the phone number, leading to issues with future installations and a delay in circuit delivery.
  • Access to multiple telecom rooms and other tenant spaces
  • Coordination with the many parties involved – Carrier, local access provider, end user, solution provider, master agent or agent and demarc extension contractor
  • Congested pathways and other challenges that the technician may face at the site
  • The use of unmanaged and unskilled field technicians to install and test demarc extensions and circuits

In addition to tips and advice, Demarc Extension Nationwide offers free resources including definitions of terminology and diagrams of demarc extension types. (Click each term to access the resource from the Demarc Extension Web site.)

Demarc Extension Nationwide is a brand of Concert Technologies. It was developed as a provider of nationwide installation services and education of the demarc extension.

Read original article on Cabling Installation & Maintenance

Filed under: Resources — Tags: , , , — concerttechnologies @ 12:00 pm



July 6, 2010

How can one piece of cabling halt business productivity of your entire office?

Do you know that every telecom circuit has to have a demarc extension? A demarc extension is not only the most important piece of cabling within a building’s telecommunications infrastructure, but it is the transmission path in which information is shared and business is conducted. A bad demarc extension means a bad connection and will immobilize a business until the issue is resolved.

Problem:
Everyone depends on reliable internet connectivity to connect to the network and the outside world. In an office building, there are numerous employees that rely on their connection to remain productive and to drive business forward. If one computer goes down, that single employee can’t connect and productivity is lost until the issue is identified and resolved. If the whole building goes down, which will happen with an improperly installed or maintained demarc extension, nobody in the company can get a connection and business comes to a crashing halt.

Solution:
Often trivialized and overlooked before the installation of network services, a dependable demarc extension is essential to business operations and productivity. When a telecom circuit goes down, it can take much finger pointing to finally figure out that in the end, it was the fault of bad cabling. To save time, money and frustrations, it is essential to have the demarc extension installed reliably.

Circuit Down- It’s an Inside Wiring Problem:
To resolve circuit problems that are directed at the demarc extension the onsite field technician must come prepared to test not only the cabling and equipment (repeaters, media converters, etc.) that make up the demarc extension, but the circuit as well. This will expedite the diagnosis of the problem and, if the demarc extension is at fault, resolve the customer’s connection. Otherwise, without circuit testing, another dispatch may be required by the carrier or local access provider and will consequently increase the time to resolve the problem.

Telecom Circuit Isolation is required when demarc extension testing indicates no issues, which may be extensive depending on distances, connection points and equipment used. After the demarc extension is determined not to be at fault, then an onsite technician must go to the local access provider’s circuit demarcation point and separate the demarc extension. Then, the circuit must be tested with high level test equipment or a low level testing device at the demarcation point to determine if the circuit is at fault.

  1. High Level Testing requires expensive test gear and trained personnel to operate the test equipment, this is typically not particle or cost effective for the contractor unless they install hundreds or thousands of demarc extensions yearly.
  1. Low Level Loop-Back Testing requiring patch cables or specially configured connectors, plugs and/or devices to loop back the transmission path from access provider’s local loop is a particle solution for contractors not equipped with high level test gear.

NOTE #1: It is important to understand that firms providing demarc extensions be well versed in circuit testing and eCPE to expedite the fault resolution for a telecom circuit.

NOTE #2: eCPE may also be used for testing at the local access provider’s handoff if eCPE is in question.

Filed under: Uncategorized — concerttechnologies @ 3:21 pm



June 10, 2010

Demarc Extension Video Series Released to Educate Telecom Agents and Carriers

DULLES, VA, JUNE 9, 2010 – Demarc Extension Nationwide today announced the release of a groundbreaking video series revealing an educational view of the demarc extension for telecom agents and carriers.  This three-part series acknowledges essential facts and concerns surrounding the demarc extension. Titles include:

  • “Understanding the Demarc Extension – A Facility’s Most Critical Cabling Channel” Runtime: 3:52
  • “The Loss of Standardization and Current Mandates of the Demarc Extension” Runtime: 3:16
  • “The Critical Role of the Demarc Extension and its Impact on Business Operations” Runtime: 4:12

“Previously an area of uncertainty and blame, the demarc extension has always been a challenging area of service for telecom agents and carriers. The purpose of this short video series is to educate telecom agents and industry professionals on the most important cabling channel and transmission path in a facility, so as to be better prepared when a telecom circuit goes down and fingers start pointing,” commented founder of Demarc Extension Nationwide and President of Concert Technologies, Dennis Mazaris.

The videos in the series provide guidance with regards to the demarc extension. Key topics discussed include:

  • Terminology and history
  • Standards
  • Installation
  • Responsibility
  • Connectivity issues
  • The importance of the demarc extension to a business

Many of the topics discussed in this series were addressed at the information technology systems association 2010 winter conference held by BICSI in Orlando, Florida.

About Demarc Extension Nationwide
Demarc Extension Nationwide is a brand of Concert Technologies and was developed as the telecommunications industry leader for nationwide installation services and education of demarc extensions. In addition to providing these nationwide installation and maintenance services, the brand sets the standards and supplies the necessary information to facilitate the understanding of specifications and installation practices for demarc extensions. Demarc Extension Nationwide supports the telecom agent and carrier in ensuring complete operability of the circuit at the customer’s site. Visit Demarc Extension Nationwide online at www.demarcextension.com

Read the full article on TMCnet.com

Filed under: Uncategorized — concerttechnologies @ 3:05 pm



May 14, 2010

As Released in Cabling Installation & Maintenance Magazine: White Paper Exposes Lack of Standardization for Demarc Extensions

By: Patrick McLaughlin
Cabling Installation & Maintenance Magazine

The white paper entitled “The Demarc Extension and its Critical Role in Enterprise Network Telecommunications Infrastructure,” authored by Concert Technologies exposes the fact that the loss of standardization for this important piece of cabling has led to poor installation practices. Addressing the information needs of telecommunications agents and carriers, the paper arms these professionals with the knowledge to ensure the circuit’s complete operability at the time of delivery.

The demarc extension is defined as: The transmission path originating from the interface of the access provider’s side of a telecommunications circuit demarcation point within a premises, and ending at the termination point prior to the interface of the edge customer premises equipment. This may include in-segment equipment, media converters and patch cords as required to complete the circuit’s transmission path to the edge customer premises equipment.

“This white paper sets industry standards and guidance for the most important transmission path in commercial buildings,” said Dennis Mazaris, developer of Demarc Extension Nationwide and president of Concert Technologies. “Without standards and guidelines, the potential to install the demarc extension incorrectly increases and can threaten business and affect productivity. This issue is important for the telecom agent and the carrier to address in order to increase customer satisfaction and ensure future business.”

The paper also emphasizes the impact that this piece of cabling – the demarc extension – has on businesses and buildings across the U.S. and internationally.

The white paper highlights the following, as well as other information.

  • The importance of the demarc extension to essential circuit delivery and customer satisfaction
  • Isolating circuit versus inside-wiring problems quickly
  • The correlation between the loss of standardization and poor installation practices
  • Clarification regarding who is responsible for the installation
  • Installer survey data for demarc extensions
  • Demarc extension standards and resources


Download the Free White Paper

Read the Original Article as Published by Cabling Installation & Maintenance Magazine

Filed under: Resources — Tags: , , , , , , — concerttechnologies @ 5:38 pm



April 23, 2010

Demarc Extension Nationwide Quarterly Newsletter

The first edition of the Demarc Extension Nationwide Quarterly Newsletter was just released. Resulting from all the positive feedback, we are inviting anyone who is interested in information regarding this important cabling channel to sign up for the newsletter. If you are interested, please visit our Contact Us page and fill out your information.

Filed under: Uncategorized — concerttechnologies @ 7:38 pm



March 1, 2010

Demarc Extension Nationwide to Offer Telecom Agents One Contact for National Services at the Channel Partners Conference & Expo

Dulles, VA, March 1, 2010 – Starting today a new resource will be available to telecom agents to access one point of contact in order to satisfy the federal mandate for all commercial buildings to have a demarc extension. Previously an area of uncertainty, the successful installation of the demarc extension is critical to the outcome of the circuit working properly and reliable. From the customer’s prospective, this gray area can have significant impact on the perception of the telecom agent’s capabilities to deliver circuits on time and without issues.

“The main objective of Demarc Extension Nationwide, a brand of Concert Technologies, is to be the single contact and provide a complete program of demarc extension services nationally, thus reducing the agent’s exposure to providing poor service in the eyes of the customer, whether the agent is involved or not ” explains President, Dennis Mazaris.

Demarc Extension Nationwide guarantees agents the assistance necessary to have their products and services implemented for their customer to be on schedule. By offering a reliable demarc extension service with years of experience nationally, the agent as well as their customer can feel confident that the issues that may arise can be handled in a professional, timely, and consistent manner. Important services include:

  • Inside Wiring and OSP
  • eCPE and Other Equipment Installations
  • Testing, Turn Up and Troubleshooting for all Telecom Circuits
  • The Industry’s Only 100% Operational Guarantee

Read the Full Article from SYS-CON Media




January 15, 2010

Until Now, Federal Law Mandated a Demarc Extension for Every Telecom Circuit Delivered in the U.S. Without Guidelines

Concert Technologies Defines the Standards of Previously Convoluted Terminology and Improper Installation of the Demarc Extension

DULLES, VA, JANUARY 15, 2010 –  Concert Technologies, the nationwide installation and international rollout leader, today announced the launch of its Demarc Extension Nationwide brand and associated website which defines the previously non-existent standards for a demarc extension.

FCC part 68 regulation and federal law mandates every telecommunications circuit to have a demarc extension. This is the critical cabling and equipment that extends a circuit in the building from the local access provider’s demarcation point to the edge customer’s premises equipment. There are thousands of circuits delivered weekly to organizations across the country with each circuit requiring a demarc extension. Without the standardization of terms and installation practices, there is a high risk of negative impact to the delivery, performance and maintenance of critical telecommunications circuits and their access to the internet and other network connections outside of a facility.

“This has been a problem in the industry for over three decades,” said Dennis Mazaris, developer of Demarc Extension Nationwide and President of Concert Technologies. “The lack of industry standards and terms has caused confusion, delayed communication flow and finger pointing, as well as issues in overall service delivery. With a decade and a half of experience deploying technology nationwide and globally, we have taken the initiative in defining and standardizing a demarc extension, the single most critical cabling component within a facility.”

Benefits to the Industry

The Demarc Extension Nationwide initiative standardizes the previous confusion within the telecommunications and technology industry.  The Demarc Extension Nationwide brand was developed for the following purposes:

  • To deliver an accelerated and exceptional level of nationwide service, including international capabilities, for the installation and maintenance of demarc extensions.
  • Eliminate management needs and effort by providing all demarc extension services from a single nationwide provider.
  • To provide clear and concise information to the telecommunications market and facilitate the understanding of specifications and installation practices for the demarc extension.

Read the Full Article on Cabling Installation & Maintenance Magazine




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