Demarc Extension Nationwide Blog
Demarc Extension Nationwide Blog

April 16, 2015

Article from Cabling Installation & Maintenance Magazine

From Cabling Installation & Maintenance Magazine: “For some, frustration with demarcation extension remains standard

Twenty-five years after the FCC amended its definition of the demarcation point, extending the demarc can still give some private-network owners fits.

By Patrick McLaughlin

It has been 16 months since this publication covered the idea of customer-premises demarcation in detail (“Demarc extension is mostly uncharted territory,” December 2013). In those 16 month, by nearly any measure, little has changed related to the tasks and challenges associated with the stretch of cabling commonly called the demarc extension. Demarc Extension Nationwide (www.demarcextension.com) defines that stretch of cabling as follows: “The transmission path originating from the interface of the access provider’s side of a telecommunications circuit demarcation point within a premises and ending at the termination point prior to the interface of the edge customer premises equipment [CPE]. This may include in-segment equipment, media converters and patch cords as required to complete the circuit’s transmission path to the edge CPE.”

Veterans of in-building wiring systems likely are unsurprised that nothing has changed over the past 16 months; many would argue that nothing has changed in the nearly 25 years (August 1990) since the Federal Communications Commission (FCC) amended its definition of the term “demarcation point” to help clarify confusion that existed over the location(s) of demarcation points in multi-unit buildings. That 1990 amendment sought to ensure the demarc would be near the minimum point of entry (MPOE), which is the point at which the service provider’s cabling enters the premises.

Read full article from Cabling Installation & Maintenance Magazine

Filed under: News,Resources — Tags: — concerttechnologies @ 6:36 pm



February 5, 2014

Demarc Extension is Mostly Uncharted Territory

In a recent article from Cabling Installation and Maintenance Magazine titled “Demarc Extension is Mostly Uncharted Territory” it discusses extending the handoff point between public and private networks and why it remains an area largely unstandardized despite it being crucially important to the telecommunications industry.

The article also covers:

  • The role of key players in the telecommunications industry, such as Concert Technologies
  • The FCC and a brief history of deregulation of the phone industry and demarc extension regulations
  • Products and technologies that facilitate a demarc extension

Click here to read the full article from Cabling Installation and Maintenance Magazine




March 27, 2012

Channel Partners Seminar Presented by Concert Technologies Exposes Critical Business Strategies to Increase Value with Field Services

DULLES, VA, March 26, 2012 – Concert Technologies, the national technology rollout and global deployment leader, has been selected to present at the 2012 Spring Channel Partners Conference & Expo in Las Vegas. The session titled “Using the Force! Increasing Your Value With Field Services” will feature Dennis Mazaris, President and CEO of Concert Technologies, as a panelist. The presentation will be held Wednesday, March 28 from 10:15-11:15 am with no advance registration required for those attending the 2012 Spring Channel Partners Conference.

“Using the Force! Increasing Your Value With Field Services” is part of the Track Three: New Opportunities series to help companies boost and diversify their revenue stream by adding professional and managed services. Mazaris will join other industry experts to expose the added value of utilizing a field service organization for nationwide technology rollouts and global deployments. With VoIP and other IP technologies as the focus of service deployment at customer sites, the value added by field services to the telecom agent or VAR’s business can make or break the opportunity to win the business of the customer. Subjects covered will include:

  • On-site project management
  • Circuit testing and maintenance
  • Demarc extensions
  • Equipment de-installation
  • Installation of IP technology
  • Configuration of IP technology

Read the Full Release




August 5, 2011

Demonstrating the Scalable Technology Rollout System

The technology industry is changing every day with developments in new technologies and the continuing growth of the telecommunications field. It has become increasingly important for business practices to reflect the growth in the industry with scalable models. When evaluating a Technology Rollout Company, it is best to not only determine how well they will manage and complete your current technology deployment project, but consider how their system of methodologies for deploying technology will be scaled to work efficiently no matter the technology, number of sites or services required.

Commodity Service Viewpoint
Technology rollout services are sometimes incorrectly viewed as a commodity service. Some assume that most anyone who has any kind of deployment business model has the ability to manage and deploy a rollout on a nationwide scale to the quality and efficiency you desire. This rationale can be equated to that of the fast food industry in which you have a drive-thru providing the same level of service on every corner. However, the difference is that when you drive off after receiving your order, you find out that you didn’t get what you paid for. Now, compare this to a restaurant that specializes in not just food, but also the process of preparation and service experience. Not only are they able to provide rapid service, but it is accompanied with the highest quality of standards from the time you enter the establishment to the time you exit and if your order is not to your likings they are there to correct it immediately. The commodity service viewpoint is a huge risk in the industry because it assumes that technology rollouts do not require in-depth expertise, long-term established partnerships and a Technology Rollout System to ensure management of all aspects of the Rollout Life Cycle.

Applying the Technology Rollout System to a Multi-Site, Multi-Service Project
No two technology rollout projects are the same. As part of a Technology Rollout Company’s system of methodologies, a Rollout Services Model consisting of integrated components that are flexible and scalable to any project size and scope allows the Tehnology Rollout Company to provide multi-site, multi-service, multi-technology rollouts efficiently.

Multiple Sites:
The ideal system would work as effectively for a project consisting of thousands of sites as it would for one site. The Rollout Delivery Team varies from company to company, but always should define the essential roles relating to the execution of the project. With a defined management processes and an efficient communication channel, a Technology Rollout Company can take on a project of any size with the same quality of service- from one site to tens of thousands of sites.

Multiple Services:
The deployment method utilized will have an effect on the ability to meet site-specific requirements such as services, deployment technologies, technical support and communication specifications. Using local resources allows the Technology Rollout Company to get the job done no matter the technology or equipment required.

How is this Flexibility Possible?
The integrated components under the Rollout Services Model with Project Management as its cornerstone component, allows the Technology Rollout Company to apply their system of methodologies to any project size and scope. The Rollout Services Model is universal and technology independent allowing it to be applied to all types of projects no matter the technology, equipment or services required. Finally, the Project Manager, as part of the Rollout Delivery Team, manages the rollout process and serves as the customer’s single point of contact ensuring all project activities are completed to the customer’s specifications.




March 9, 2011

Demarc Extension Nationwide Launches Partner Program to Grow Revenue Stream for Telecom Agents and Channel Partners

Dulles, VA, March 9, 2011 – Demarc Extension Nationwide, a brand of Concert Technologies and a leading provider of nationwide demarc extensions as well as CPE installations and other technology deployments, will announce its Partner Program at the Channel Partners Spring 2011 Conference & Expo to be held March 13-15 in Las Vegas, NV.

This program will provide select partners the opportunity to accelerate the growth of their business with an alternative revenue stream while providing value added solutions for customers both nationwide and internationally. Through Demarc Extension Nationwide’s Partner Program, agents will be able to expand their services to see the project through the installation phase, increasing customer satisfaction and taking the burden off the agent.

Through the program, agents can expand their services portfolio to include:

“The Channel Partners Conference and Expo is a natural venue for Demarc Extension Nationwide to collaborate with agents,” commented Vice President of Sales, Joshua Shaw. “Helping agents grow their revenue stream while offering a value added solution to their customer through our Partner Program is an important step in expanding our support for the telecom agent and channel partner community.”

Additional information on the value of the demarc extension to telecom agents may be found in an article titled “Understanding the Role of Demarc Extension” published in the December 2010 issue of Channel Partners Magazine (formerly Phone+).

About Channel Partners Conference & Expo

The Channel Partners Conference & Expo is the communications industry’s only event exclusively for indirect sales organizations — agents, VARs, systems integrators, interconnects and consultants — focused on transforming their businesses to become the next-generation solutions providers. http://www.channelpartnersconference.com/2011/vegas/

About Demarc Extension Nationwide

Demarc Extension Nationwide is a brand of Concert Technologies and was developed as the telecommunications industry leader for nationwide installation services and education of demarc extensions. In addition to providing these nationwide installation and maintenance services, the brand sets the standards and supplies the necessary information to facilitate the understanding of specifications and installation practices for demarc extensions. Demarc Extension Nationwide supports the telecom agent, carrier and channel partners in ensuring complete operability of the circuit or technology at the customer’s site. Visit Demarc Extension Nationwide online at www.demarcextension.com




December 9, 2010

Demarc Extension Nationwide Article in Phone+ Magazine Provides Value Added Service to Telecom Agents and Channel Partners

DULLES, VA, December 9, 2010 – Demarc Extension Nationwide today has announced the publication of its article titled, “Understanding the Role of Demarc Extension” in the December 2010 issue of Phone+ Magazine, which will soon change its name to Channel Partners Magazine. Demarc Extension Nationwide has partnered with Phone+ Magazine to create this article as a resource for Telecom Agents and Channel Partners to use this value-added service to increase their capabilities, customer satisfaction and referrals.

This informative article contains:

  • Critical information on federal mandatory requirements for demarc extension business practices
  • Strategies to add value for Telecom Agents and Channel Partners to expand business opportunities
  • Service options for handling the demarc extension and tips to avoid any hassle for the Agent and their Customers
  • Demarc Extension versus Inside Wiring – there is a big difference

“The demarc extension is something that all Telecom Agents and Channel Partners will encounter during the delivery of a circuit. Phone+ Magazine realizes the impact of this critical aspect of service delivery to the Telecom Agent’s and Channel Partner’s business as well as the impression it has on the customer and their perception of the Agent’s or Channel Partner’s capabilities. The customer does not care who has the responsibility for the demarc extension, they just want their circuit up and running without the finger pointing of who’s at fault. Cleaner and faster circuit deliveries mean better reputation for the Agent and Channel partner which, in return, means more business from referrals and staisfied customers,” commented founder of Demarc Extension Nationwide and President of Concert Technologies, Dennis Mazaris.

About Phone+ Magazine
For more than two decades, Phone+ has been the leader in providing news and analysis to indirect sales channels serving the communications industry. It is the unrivaled resource for resellers, aggregators, agents, brokers, VARs, systems integrators, interconnects and dealers that provide network-based communications and computing services, associated CPE and applications as well as managed and professional services. Phone+ is the official media of the Channel Partners Conference & Expo. Effective January 1, 2011 Phone+ will be renamed to Channel Partners to create one brand for the resources that it provides to the communications technology indirect sales channel.

About Demarc Extension Nationwide
Demarc Extension Nationwide is a brand of Concert Technologies and was developed as the telecommunications industry leader for nationwide installation services and education of demarc extensions. In addition to providing these nationwide installation and maintenance services, the brand sets the standards and supplies the necessary information to facilitate the understanding of specifications and installation practices for demarc extensions. Demarc Extension Nationwide supports the telecom agent and carrier in ensuring complete operability of the circuit at the customer’s site. Visit Demarc Extension Nationwide online at www.demarcextension.com

Filed under: News,Resources — concerttechnologies @ 12:00 pm



August 1, 2010

How to Avoid the Pitfalls of Circuit Delivery

Article from Cabling Installation & Maintenance

Demarc Extension Nationwide has produced a set of tips and advice for cabling professionals dealing with the often complicated process of extending a facility’s demarcation point. It aims its advice and services at telecom agents, and in this advice, the organization indicates it feels these agent’s pain. “As a telecom agent, you have dealt with demarc extensions before,” the company says. “Even though the demarc extension is often trivialized, it is an important part of the service provided to your customer.”

Several factors can delay circuit delivery, Demarc Extension Nationwide explains, and offers help to avoid such delays. “If the local access provider or the carrier is going to extend the service, confirm the conditions surrounding the agreement. Some requirements that may cause these issues are ceiling height, the need to use tall ladders or lifts, and installations involving core-hole drilling between riser closets. Many times the carrier or local access provider follows certain policies regarding these construction restrictions that can lead to a refusal to install the demarc extension.”

Other pitfalls to watch out for include the following.

  • The local access provider may not tag the POTS line with the phone number, leading to issues with future installations and a delay in circuit delivery.
  • Access to multiple telecom rooms and other tenant spaces
  • Coordination with the many parties involved – Carrier, local access provider, end user, solution provider, master agent or agent and demarc extension contractor
  • Congested pathways and other challenges that the technician may face at the site
  • The use of unmanaged and unskilled field technicians to install and test demarc extensions and circuits

In addition to tips and advice, Demarc Extension Nationwide offers free resources including definitions of terminology and diagrams of demarc extension types. (Click each term to access the resource from the Demarc Extension Web site.)

Demarc Extension Nationwide is a brand of Concert Technologies. It was developed as a provider of nationwide installation services and education of the demarc extension.

Read original article on Cabling Installation & Maintenance

Filed under: Resources — Tags: , , , — concerttechnologies @ 12:00 pm



May 14, 2010

As Released in Cabling Installation & Maintenance Magazine: White Paper Exposes Lack of Standardization for Demarc Extensions

By: Patrick McLaughlin
Cabling Installation & Maintenance Magazine

The white paper entitled “The Demarc Extension and its Critical Role in Enterprise Network Telecommunications Infrastructure,” authored by Concert Technologies exposes the fact that the loss of standardization for this important piece of cabling has led to poor installation practices. Addressing the information needs of telecommunications agents and carriers, the paper arms these professionals with the knowledge to ensure the circuit’s complete operability at the time of delivery.

The demarc extension is defined as: The transmission path originating from the interface of the access provider’s side of a telecommunications circuit demarcation point within a premises, and ending at the termination point prior to the interface of the edge customer premises equipment. This may include in-segment equipment, media converters and patch cords as required to complete the circuit’s transmission path to the edge customer premises equipment.

“This white paper sets industry standards and guidance for the most important transmission path in commercial buildings,” said Dennis Mazaris, developer of Demarc Extension Nationwide and president of Concert Technologies. “Without standards and guidelines, the potential to install the demarc extension incorrectly increases and can threaten business and affect productivity. This issue is important for the telecom agent and the carrier to address in order to increase customer satisfaction and ensure future business.”

The paper also emphasizes the impact that this piece of cabling – the demarc extension – has on businesses and buildings across the U.S. and internationally.

The white paper highlights the following, as well as other information.

  • The importance of the demarc extension to essential circuit delivery and customer satisfaction
  • Isolating circuit versus inside-wiring problems quickly
  • The correlation between the loss of standardization and poor installation practices
  • Clarification regarding who is responsible for the installation
  • Installer survey data for demarc extensions
  • Demarc extension standards and resources


Download the Free White Paper

Read the Original Article as Published by Cabling Installation & Maintenance Magazine

Filed under: Resources — Tags: , , , , , , — concerttechnologies @ 5:38 pm



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